PredictSpring has built a robust and secure integration between the Modern POS and Salesforce Commerce Cloud, Service Cloud and Order Management System. Faster integration using Mulesoft provides flexibility, with customers able to deploy several products independently or as a combined offering. Key Salesforce POS products and features include:
Salesforce Sales & Service Cloud
CRM
Salesforce Commerce Cloud
User Account Management
Real-Time User Cart Synchronization
WishList
Customer Data Insights
Salesforce Order Management
BOPIS
BORIS
BOFIS
Inventory Management
Endless Aisle & Mixed Cart
PredictSpring natively supports find-in-store and ship-to-store capabilities. This delivers a true, omni channel shopping experience for consumers and empowers store associates to deliver value adding service.
PredictSpring is a Premier Link Partner & Certified SCC Cartridge.
PredictSpring Modern POS software readily integrates with Salesforceand empowers your stores to:
Reduce Queues with mPOS
Accept Various Payment Methods, Securely & Reliably
Automate Order Fulfillment, Payment Capture & Invoices with Salesforce LOM
Sell Directly from Online & In-Store Inventories
Build Black Books & Enrich Customer Profiles
Seamlessly Handle Returns & Refunds
Manage Click & Collect Order Queues
Measure Sales & Store Associate Performance in Real-Time
Continue Trading During Outages with Offline Mode
Integration with trusted payment partners allows customers to quickly and conveniently transact. Our payment partners include Verifone, PayPal, Apple Pay, Square, Adyen, Vantiv (Worldpay), and CyberSource (Visa), to name a few.
With the Modern POS and Salesforce, you have the power to elevate the retail experience through a single platform. Salesforce and Mulesoft integration makes it easy to connect all of your pre-existing systems, applications and devices. Synchronize customer data, connect experiences from across touchpoints and consolidate information to give associates access to a single customer view whenever and wherever they need it.
Advances in retail clienteling technology are helping store associates deliver enhanced personalization by providing a 360-degree view of customers at their fingertips. PredictSpring integration with Salesforce Service Cloud allows associates to pull customer data from across physical and digital touchpoints, giving them the power to provide a completely tailored experience for every customer who enters the store.
Intelligent order management across every channel. With the PredictSpring Modern POS and Salesforce order management, retailers can gain full visibility over every order, whether purchased online or in-store.
With real-time order tracking, retailers can orchestrate faster delivery options as well as streamlining cancellations, returns and refunds - all while keeping the customer updated at every step. Optimize your order management by organizing fulfilment options, shipping, payments and invoicing through a single platform.
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Out-of-stock inventory has undoubtedly resulted in millions of dollars in missed retail sales. Endless Aisle allows store associates to easily tap into inventory that is not available in-store meaning they can conveniently assist customers who are in the shopping mindset.
Don't limit customer inventory selection to what is only available in-store. With the added benefit of mixed cart, associates can swiftly place orders for customers that include online inventory and store-level inventory, in one simple transaction. The items can then be shipped to the store or the customer’s preferred address.
Knowledge is power, and when combined with Commerce Cloud associates can turn recommendations into conversions. Associates can assist new and registered customers one-to-one, input and store preferences, and leverage past purchase history to deliver a memorable and personalized shopping experience - from anywhere in the store.
Learn MoreBrands and retailers contemplating implementing BOPIS and other order fulfillment modules should look no further than these success metrics:
Faster Order Fulfillment with Salesforce Order Management
Increased Marketing Opportunities
Increased Foot Traffic to Stores (Most Valuable Retail Channel)
Higher Store-Level Inventory Turnover
Reduced Logistical Overheads & Shipping Costs
Increased AOV or Basket Size
Increased Net Promoter Score & CSAT/OSAT (Better Experience for Customers)
Improved Associate Satisfaction (A More Efficient & Seamless Experience for Associates)
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